1. Who We Are
Green Shop operates the online store at mygreenshoponline.com and is responsible for personal data it processes in connection with the store, to the extent it acts as a data controller.
Contact address: Savski Nasip bb, Belgrade, Serbia
Privacy contact: support@mygreenshoponline.com
This notice explains the personal data involved in operating our online store. The precise identity and registration details of the legal operator must also be displayed on the Website before publication.
2. What Personal Data We May Collect
Depending on how you use the Website, we may process:
- Contact information: name, email address, and telephone number if you provide one for delivery or order communication.
- Order and delivery information: purchased items, order number, delivery and billing addresses, order value, and fulfillment or return details.
- Payment-related information: payment status, transaction identifiers, and limited payment metadata provided by a payment processor. Payment-card details, when applicable, are entered through the relevant secure payment process rather than sent by email.
- Messages and requests: information you submit through our contact form, email, or a complaint or return request.
- Technical information: IP address, browser/device information, security logs, and cookie preferences where collected through the Website.
- Marketing preferences: email address and consent record if you independently subscribe to promotional updates.
We ask you not to send sensitive personal data unless we specifically request it for a lawful and necessary reason.
3. Why We Use Personal Data and the Legal Bases
We process personal data only when we have a valid legal basis, including:
- Contract or pre-contract steps: to accept and fulfill orders, arrange delivery, communicate about purchases, and handle relevant requests.
- Legal obligations: to issue and retain required transaction records, meet tax and accounting requirements, and comply with consumer-protection laws.
- Legitimate interests, where appropriate and not overridden by your rights: to protect the Website from fraud or misuse, troubleshoot problems, and improve basic site operation.
- Consent, where required: for optional marketing messages and non-essential cookies or similar tracking technologies. You may withdraw consent at any time without affecting processing that was lawful before withdrawal.
4. Payment and Delivery Providers
To process orders, information may be shared with the payment service provider selected at checkout, couriers or delivery partners, and service providers that host, maintain, or secure the Website. Providers receive only information reasonably necessary for their role and are subject to applicable confidentiality and data-protection requirements.
The exact payment providers, couriers, and technical vendors used by Green Shop should be documented in the final published version as required by law.
5. Marketing Communications
If an email newsletter or promotional subscription is offered, it will be optional. We will send promotional emails only where a valid legal basis exists and provide a straightforward way to unsubscribe. Transactional communications, such as order confirmations and delivery updates, are different from marketing emails.
6. Cookies and Website Analytics
The Website may use essential cookies needed for shopping-cart functionality, checkout, security, and preference storage. Optional analytics or advertising technologies will be activated only where legally permitted and after any required consent. See the Cookie Policy for more details and your choices.
7. International Data Transfers
Some service providers may process data outside Serbia. When personal data is transferred internationally, we will assess the destination and put in place safeguards required by applicable law. The actual countries and transfer mechanisms depend on the providers in use and must be verified before launch.
8. How Long We Keep Data
We retain personal data only as long as reasonably necessary for the purposes described above, including:
- Order, invoice, and accounting records: for periods required by applicable tax, accounting, and commercial law.
- Customer-service and complaint records: for as long as required to manage the matter and comply with consumer-protection and recordkeeping requirements.
- Technical security logs: for a proportionate period based on security needs and legal obligations.
- Marketing contact information: until consent is withdrawn or there is no longer a lawful basis for retaining it, except where a suppression record is necessary to honor your choice.
A detailed internal retention schedule will be maintained based on the systems actually used.
9. Your Data-Protection Rights
Subject to the conditions and exceptions in applicable law, you may request access to your data, correction, deletion, restriction of processing, portability, or object to certain processing. You may also withdraw consent where processing relies on consent and request information about automated decisions where applicable.
Send requests to support@mygreenshoponline.com. We may ask for reasonable evidence of identity before disclosing personal information. We will respond within the periods required by applicable law.
You may lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection (Poverenik), or another competent supervisory authority where applicable.
10. Security
We use reasonable technical and organizational measures appropriate to the sensitivity and risks of the data, such as restricting access, using secure connections, and working with reputable service providers. No internet system can be guaranteed completely secure.
11. Children
The Website is intended for general shoppers and is not designed to solicit personal data from children. Where consent from a parent or guardian is legally required, we will seek it or refrain from processing the relevant information.
12. Links to Other Websites
External services linked from the Website have their own privacy practices. We encourage you to review them.
13. Policy Changes
We may update this Privacy Policy to reflect legal or operational changes. A revised version will be posted with its updated date. Where required, we will provide additional notice or seek fresh consent.
Contact
Green Shop
Savski Nasip bb, Belgrade, Serbia
support@mygreenshoponline.com