1. About Green Shop
Green Shop is an online store offering bonsai trees, decorative vases, plant pots, and other home-decor products through mygreenshoponline.com (the “Website”).
Store name: Green Shop
Address: Savski Nasip bb, Belgrade, Serbia
Email: support@mygreenshoponline.com
For questions about an order or these Terms, contact us by email. The store does not currently offer telephone support.
2. Acceptance and Application
By browsing the Website or placing an order, you agree to use the Website lawfully and to comply with the applicable provisions of these Terms. Provisions relating to purchases apply when you order from us. Nothing in these Terms excludes or reduces any rights that consumers have under mandatory applicable law.
3. Products and Descriptions
We aim to describe our products clearly and show representative photographs. Living plants are natural products: their exact shape, foliage, size, seasonal color, and growth may vary. Handmade or natural-material decor may also have small variations in finish and texture. Any material differences relevant to your purchase will be disclosed in the product description or before you purchase.
Please review the product information, dimensions, care guidance, and suitability before placing an order. Product images are illustrative unless expressly identified as photographs of the exact item offered for sale.
4. Prices and Availability
The price, applicable taxes, delivery charges, and other mandatory charges, if any, will be disclosed before you submit an order. Displayed prices and currencies are those shown on the Website and at checkout. Availability may change, particularly for individual live plants and limited-stock goods.
We may correct a genuine pricing or product-listing error before an order is accepted. If a material problem affects an order already placed, we will contact you with the available lawful options, including a refund where appropriate. We will not charge undisclosed fees.
5. Placing an Order
Choose a product, add it to your cart, enter the necessary contact and delivery information, and review the total before submitting your order. The final checkout button will clearly indicate that placing the order involves payment.
After submission, we may send an acknowledgment of receipt. The sale is confirmed when we accept the order and send an order confirmation, subject to applicable law. We may be unable to fulfill an order because of stock availability, an invalid delivery destination, failed payment authorization, or a genuine technical error. If payment has been taken for an order we cannot fulfill, it will be refunded without undue delay.
6. Payments
The payment methods actually available to you are displayed at checkout. Payments may be handled by an independent payment service provider under its security processes. Please see our Payment Policy for more information. Do not send payment-card information through ordinary email.
7. Delivery
We deliver only to destinations offered at checkout. Delivery options, costs, limitations, and available estimates will be provided before payment. Unless another delivery period is agreed with you, consumer orders will be delivered within the legally applicable period, generally 30 days from the conclusion of a distance contract under Serbian law.
Please provide a complete, accurate shipping address and contact information. If a delivery cannot be completed, contact us so we can discuss an appropriate solution. See our Shipping Policy for further details.
8. Withdrawals, Returns, and Complaints
Eligible consumers generally have a statutory right to withdraw from a distance purchase within 14 days after taking possession of the goods, without providing a reason. Specific legal exceptions may apply to particular goods, including goods that genuinely deteriorate rapidly or have a short shelf life. We do not treat every living plant as automatically exempt from withdrawal rights.
Consumers retain their legal rights where goods are defective, damaged, or not in conformity with the contract. Details and instructions are in our Refund & Return Policy. That policy does not replace any statutory withdrawal form or mandatory pre-contract information required by law.
9. Care of Live Plants
Where relevant, we may provide basic care guidance for watering, light, temperature, and handling. Living plants require appropriate care after delivery. Ordinary biological changes can occur; however, this does not affect legal rights where a plant is damaged on delivery or otherwise does not conform to the contract.
10. Website Use and Intellectual Property
The Website's design, photographs, text, branding, and other original content belong to Green Shop or their respective owners and may not be copied or exploited commercially without permission, except as permitted by law. You must not misuse the Website, interfere with its security, or attempt unauthorized access.
11. Third-Party Services and Links
The Website may use external providers for payments, hosting, delivery, and other necessary services, and may link to external websites. Those providers may have separate terms and privacy notices. We remain responsible for our own obligations toward customers under applicable law.
12. Liability
We will comply with mandatory consumer rights and other legal obligations. Nothing here limits liability where limitation is prohibited by law, including liability for legally established nonconformity, fraud, intentional misconduct, or other non-excludable obligations. We are not responsible for losses solely caused by circumstances outside our reasonable control to the extent permitted by law.
13. Personal Data and Cookies
We process personal data as described in our Privacy Policy and use cookies or similar technologies in accordance with our Cookie Policy.
14. Complaints and Dispute Resolution
For an order-related complaint, write to support@mygreenshoponline.com and include your order number and a description of the problem. We will acknowledge and respond in accordance with applicable consumer-protection requirements.
Where Serbian consumer-protection rules apply, Green Shop is obliged to participate in the applicable out-of-court consumer dispute resolution procedure before an authorized body when the legal conditions are met. Consumers also retain access to the competent courts and consumer-protection authorities.
15. Changes to These Terms
We may update these Terms for future Website use and purchases. The version applicable when you place an order will not be retrospectively changed to reduce your legal or contractual rights. The latest version will be available on the Website with its update date.
16. Governing Law
These Terms are governed by the laws of the Republic of Serbia, without depriving consumers of any mandatory protections that apply under the law of their country of habitual residence, where applicable. Any dispute will be handled by the competent authority or court determined under mandatory law.
Contact
Green Shop
Savski Nasip bb, Belgrade, Serbia
support@mygreenshoponline.com