1. Delivery Areas
Green Shop ships physical products, including bonsai trees, decorative vases, planters, and home-decor items, only to destinations available in the checkout process. Availability may vary by product, season, courier, and destination. Some products, especially living plants, may not be eligible for delivery to every area.
We do not currently promise worldwide shipping or delivery to any destination not expressly offered during checkout.
2. Shipping Charges
Available shipping services and their charges will be shown before you place your order. The total payable amount will include the applicable delivery charge and any other mandatory charges disclosed at checkout.
3. Processing and Delivery Time
An estimated delivery period, where available, will be presented before purchase or in the order information. Delivery estimates are not a guarantee unless expressly agreed as a contractual deadline. Unless a different period has been agreed with the consumer, we will deliver within the period required by applicable consumer law, generally no later than 30 days after conclusion of a distance contract under Serbian law.
If an item becomes unavailable or cannot be delivered as agreed, we will inform you without undue delay and explain the applicable options, including cancellation and refund rights when required by law.
4. Shipping of Living Plants
Live plants require special care in packing and transit. We may use protective packaging and schedule or restrict dispatch during unsuitable weather or transit conditions where necessary to protect plant health. Any such material restriction or change will be communicated to you, with your statutory rights preserved.
When your plant arrives, unpack it with care and follow any included product-specific guidance. If it appears damaged, badly stressed, or inconsistent with the description, contact us promptly so we can assist.
5. Fragile Home Decor
Vases, ceramic planters, lanterns, and other fragile items will be packed with materials suitable for normal transportation. Please handle packages carefully and retain any packaging that may help assess transport damage.
6. Shipping Address and Delivery Access
Please provide a complete and correct delivery address and any relevant access details. If the courier cannot deliver because information is missing or incorrect, contact us to arrange an appropriate solution. Any additional costs will be explained and handled in accordance with applicable consumer law and the terms disclosed at checkout.
7. Delayed, Lost, or Damaged Orders
If your package is delayed beyond the agreed delivery period, appears lost, or arrives damaged, email support@mygreenshoponline.com with your order number and relevant details. Photographs of damaged packaging or goods are useful but are not a substitute for your statutory rights.
We will work with the carrier and provide the appropriate resolution under consumer law. We do not treat the parcel being handed to a courier as automatically ending the seller's responsibility to the consumer.
8. Returns and Withdrawal
For the right to withdraw from eligible orders, return shipping, damaged goods, and refund arrangements, consult the Refund & Return Policy. Contact support before mailing a return so that we can provide the correct receiving address and instructions.
9. Contact
Green Shop
Savski Nasip bb, Belgrade, Serbia
support@mygreenshoponline.com